1. Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We use reliable shipping carriers to ensure your order is delivered safely and on time. Standard and expedited shipping options are available at checkout.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount (when applicable).

4. Delivery Estimates

Standard delivery typically takes 3-7 business days, depending on your location. Please note that delivery times are estimates and may vary due to carrier delays or external factors.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor your package in real-time.

6. International Shipping

At this time, we only ship within Canada. International shipping may be introduced in the future.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Contact Us

For questions about our Shipping Policy, please contact us at:

📧 Email: mycaptainvape@gmail.com
📍 Address: 104 Dundas St E, Toronto, ON M5B 1C9
📞 Phone: 416-602-1090